At Brandshoppie, we are committed to providing a seamless, transparent, and customer-focused experience. Our policies are designed to ensure clarity and trust for all our users.
- Customization Policy
- All products are customizable based on the client’s preferences, including logos, colors, and product selections.
- Clients must provide high-resolution files for logos and branding materials to ensure quality output.
- A design approval process is in place. Orders will proceed to production only after the client has approved the final design.
- Order Policy
- Minimum order quantities may apply for certain products and will be specified during the order process.
- Bulk orders and repeat orders are eligible for special discounts, as per ongoing offers or agreements.
- Modifications to confirmed orders are subject to feasibility and may incur additional charges.
- Payment Policy
- Payments can be made via secure online methods, including credit/debit cards, net banking, and UPI.
- For bulk orders, a partial advance payment may be required to initiate the order.
- Final payment must be completed before dispatch, unless other arrangements are specified in a formal agreement.
- Shipping Policy
- Orders are shipped within the timeline communicated during the order process. Delivery times may vary based on customization complexity and location.
- We provide tracking details once the order has been dispatched.
- Brandshoppie partners with trusted logistics services to ensure timely and safe delivery.
- Any shipping delays caused by unforeseen circumstances will be communicated promptly.
- Return and Refund Policy
- Customized products are non-returnable unless there is a manufacturing defect or damage during transit.
- Refunds or replacements will be processed for defective or incorrect items, subject to verification within 5 days of delivery.
- To initiate a return or refund, customers must contact our support team with order details and photographs of the issue.
- Privacy Policy
- We respect your privacy and are committed to protecting your personal information.
- Customer data is used solely for processing orders, providing services, and improving user experience.
- We do not share customer data with third parties without explicit consent.
- Sustainability Policy
- Brandshoppie offers eco-friendly gifting options to support sustainable practices.
- We actively strive to reduce packaging waste and encourage the use of recyclable materials.
- Support and Feedback Policy
- Our dedicated support team is available to assist with inquiries, order updates, and customization requests.
- We welcome feedback to improve our products and services. Customers can share their suggestions via email or the feedback form on our website.
Contact Us
For any questions about our policies or services, please reach out to us at support@brandshoppie.in .
We look forward to serving your corporate gifting and merchandising needs with excellence and care.